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rajanraju avatar image
63 ●10 ●17 ●19

Eikon Data API Hanging intermittently - but very frequently

Eikon API hangs intermittently without any reason. When i abort the python script



File ~/anaconda3/envs/Re2024rdp/lib/python3.9/site-packages/eikon/data_grid.py:190 in get_data

result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)


File ~/anaconda3/envs/Re2024rdp/lib/python3.9/site-packages/eikon/json_requests.py:107 in send_json_request

ticket = _check_ticket_async(result)


File ~/anaconda3/envs/Re2024rdp/lib/python3.9/site-packages/eikon/json_requests.py:175 in _check_ticket_async

time.sleep(ticket_duration / 1000.0)


is the error message. What do I do?

eikon-data-api#technology
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Jirapongse avatar image   Jirapongse

@rajanraju

Hi,

Thank you for your participation in the forum.

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If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

1 Answer

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nick.zincone avatar image
17.5k ●82 ●39 ●63

Hi @rajanraju

It is unclear what data you are trying to retrieve and how you are programmatically accessing it. Can you please try accessing your content using the Data Library for Python and show the code that is causing issues.

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