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noboru.maruyama4 avatar image
68 ●2 ●6 ●5

refinitiv.data returns error while session was sucessfully opened

I am trying to run RDP library with Eikon Desktop, and experieincing to see below error while the session was successfully opened.

import refinitiv.data as rd
from refinitiv.data.content import symbol_conversion
rd.open_session()

An error occurred while requesting URL('http://localhost:9000/api/status').
RemoteProtocolError('Server disconnected without sending a response.')
<refinitiv.data.session.Definition object at 0x15ae18a1ea0 {name='workspace'}>
response = symbol_conversion.Definition("6501.T").get_data()
response.data.df
1709085140711.png

Please advise if there is anyway not to show that error message ?

An error occurred while requesting URL('http://localhost:9000/api/status').
RemoteProtocolError('Server disconnected without sending a response.')



python#technologyrefinitiv-data-platform-libraries
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jonathan.legrand avatar image
6.5k ●21 ●3 ●6

Hi @noboru.maruyama4
Would you mind please going through the troubleshooting steps here?

If these do not work, I believe you may have another software on your machine using the local port 9000. This may be due to an antivirus update on your machine, these are often automatic.

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Jirapongse avatar image
83.1k ●281 ●53 ●77

@noboru.maruyama4

Thank you for reaching out to us.

You can try the following code.

config = rd.get_config()
config.set_param("logs.level", "CRITICAL")
rd.open_session()
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