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missing news in Elektron EMA compared to NewsFeedDirect

We are migrating to Elektron Machine Readable News (MRN) from NewsFeedDirect. we find there are a few stories in the NewsFeedDirect, but not in

Elektron(MRN). for e.g. this morning,

guid="20180312-042649000-nL3N1QU1WS-1-2"

<Header><Info><Id>20180312-042649000-nL3N1QU1WS-1-2</Id><TimeStamp>2018-03-12T04:26:49.611Z</TimeStamp></Info></Header> this guid key

"L3N1QU1WS" never appeared in Elektron news. Could you explain why the news is missing?

If you think Elektron did not miss this story, please indicate the news that contains such guid key (the long version of guid L3N1QU1WS__180312......) and timestamp.

Here is my Elektron config

.serviceName("ELEKTRON_DD")
.name("MRN_STORY")
.domainType(33),
elektronrefinitiv-realtimeelektron-sdkrrtema-apielektron-message-apinewsmrn
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

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Accepted
28.3k 30 11 15

Hello @xlil997,

It is likely a permissioning difference between the two.

Please raise a My Account Service Request to verify the permissions on the user used to subscribe, include the helpful detail with the GUID example.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.