question

Upvotes
stephen_sweeney avatar image
16 ●0 ●2 ●2

RFA connection failure

Since 10/1/2018 we have been getting the below error after 4:20 daily. After there error happens all calls to Reuters fail until we restart our server. Could someone suggest a solution.

2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) Exception in thread "fastCalculationEngine::calcSession Session EventQueueGroup" 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) java.lang.NullPointerException 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.Pt1beEncoder.encodeOpen(Pt1beEncoder.java:87) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.JavaSapiSubscriber.encodeImageReq(JavaSapiSubscriber.java:390) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.JavaSapiSubscriber.postMsg(JavaSapiSubscriber.java:277) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLSubscription.sendOpen(SSLSubscription.java:44) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLSubscription.requestWatchlistEntry(SSLSubscription.java:96 ) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLWatchlistEntry.makeRequest(SSLWatchlistEntry.java:47) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.WatchlistEntry.processThrottleTask(WatchlistEntry.java:222) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.ThrottleCountEventQueue.enqueue(ThrottleCountEventQueue.java:46) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.SubHandler.makeEntitledRequest(SubHandler.java:137) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.SubHandler.processSubOpenReqMsg(SubHandler.java:111) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ConnectionImpl.processSubReqMsg(ConnectionImpl.java:632) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ConnectionImpl.processRequestMessage(ConnectionImpl.java:547) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.dispatch(RequestMessage.java:24) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestProcessor.enqueue(RequestProcessor.java:19) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.send(RequestMessage.java:59) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSvcGroup.makeSubRequest(MarketDataSvcGroup.java:338) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataWatchlistEntry.transitionToRecovery(MarketDataWatchlistEnt ry.java:347) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataWatchlistEntry.open(MarketDataWatchlistEntry.java:30) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSubscriberEventSourceHandler.processSubOpenReqMsg(MarketDa taSubscriberEventSourceHandler.java:115) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSubscriberEventSourceHandler.processRequestMessage(MarketD ataSubscriberEventSourceHandler.java:56) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.dispatch(RequestMessage.java:24) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueImpl.dispatchFromGroup(EventQueueImpl.java:154) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchFromList(EventQueueGroupImpl.java:254) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchNormalHighLow(EventQueueGroupImpl.java:16 0) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchABACAB(EventQueueGroupImpl.java:133) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatch(EventQueueGroupImpl.java:64) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatch(EventQueueGroupImpl.java:105) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueDispatchThread.runImpl(EventQueueDispatchThread.java:29) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.InterruptibleThread.run(InterruptibleThread.java:30)

treprfarfa-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

pimchaya.wongrukun01 avatar image   pimchaya.wongrukun01

The client has raised this problem as a case no.06976280 which is in progress.

wasin.w avatar image   wasin.w

<AHS>

The case 06976280 is closed. The case owner is Pinkie Lekoa. The case resolution is "No issues were observed yesterday. Client to troubleshoot and monitor their API again today."

1 Answer

· Write an Answer
Upvotes
Jirapongse avatar image
79.2k ●251 ●52 ●74

@stephen_sweeney

Normally Developer Community Forum is for how-to/general questions but your question seems to be more complex and requires investigation e.g. review source code, configuration, try to reproduce the problem etc.

I recommend you raise a query through the premium support service if you are already a named user of that service. The named users should see a link "Contact Premium Support" when they access the API page on the developer portal.

For any difficulties submitting the query to us, please contact your local Refinitv's account team.


premium.png (31.7 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.