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sshinben avatar image
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OverflowError: timeout doesn't fit into C timeval

hi.

I used the eikon 1.0.1 version.

If you call get_data function using python api, the following message appears.


The result of running the example source.


Can you see why?



ek.get_timeseries ('AAPL.O', fields = "*", start_date = '2019-01-01', end_date = '2019-09-20')


Traceback (most recent call last):

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ IPython \ core \ interactiveshell.py", line 2881, in run_code

exec (code_obj, self.user_global_ns, self.user_ns)

File "<ipython-input-32-be72bb5cea6b>", line 1, in <module>

ek.get_timeseries ('AAPL.O', fields = "*", start_date = '2019-01-01', end_date = '2019-09-20')

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ eikon \ time_series.py", line 177, in get_timeseries

ts_result = eikon.json_requests.send_json_request (TimeSeries_UDF_endpoint, payload, debug = debug)

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ eikon \ json_requests.py", line 88, in send_json_request

timeout = profile.get_timeout ())

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ requests \ sessions.py", line 565, in post

return self.request ('POST', url, data = data, json = json, ** kwargs)

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ requests \ sessions.py", line 518, in request

resp = self.send (prep, ** send_kwargs)

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ requests \ sessions.py", line 639, in send

r = adapter.send (request, ** kwargs)

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ requests \ adapters.py", line 438, in send

timeout = timeout

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ requests \ packages \ urllib3 \ connectionpool.py", line 600, in urlopen

chunked = chunked)

File "C: \ ProgramData \ Anaconda3 \ lib \ site-packages \ requests \ packages \ urllib3 \ connectionpool.py", line 374, in _make_request

conn.sock.settimeout (read_timeout)

OverflowError: timeout doesn't fit into C timeval

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiapierrortime-out
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pimchaya.wongrukun01 avatar image   pimchaya.wongrukun01

Hello @sshinben

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

4 Answers

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sshinben avatar image
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Thanks for the reply.


Found a problem!


I got set_timeout too big and got an error.

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @sshinben

Your code works fine on my machine.


Please try to restart your machine, Eikon Desktop and internet connection and try again.


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sshinben avatar image
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May I ask your PC environment?


In the case of Windows7 OS, the API was well executed.

The API has not been running since last week when I changed the OS to Windows 10.


Do you have any APIs that don't support Windows 10?

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @sshinben

I am using both win7 and win10.

And I can get the data successfully on both window versions.

Can you also try to reinstall Eikon Desktop ?

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