Nasdaq Nordic via the Eikon Data API error?.

Question

Question by alexsunny734 · Oct 11, 2020 at 12:05 PM · nasdaq

Nasdaq Nordic via the Eikon Data API error?.

Hello,

a customer reported an issue with our Eikon Data API. He occasionally get following error message:

{'columnHeadersCount': 1,

'data': [['GB00BKZZ4R47.ST', None, None, None, None]],

'error': [{'code': 251658243,

'col': 1,

'message': "'Access Denied' for the instrument 'GB00BKZZ4R47.ST'",

This error occurs every once in a while and only on exchange "Nasdaq Nordics". Despite the "Access Denied" message he can use the very same RIC and get data in Eikon without any issues... What might be the potential issue with this one if not the permissioning ?

thanks

alexsunny

0

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2020-10-12T02:44:57Z

REFINITIV

Best Answer

Answer by chavalit.jintamalit · Oct 12, 2020 at 02:44 AM

Hi @alexsunny734

The error message suggests that it is a permission issue.

If the issue happens intermittently, I would suggest that you raise a ticket to Refinitiv Helpdesk.

https://my.refinitiv.com

Then ask the helpdesk to investigate and, if needed, escalate the ticket to Technical Support.

0 · Share

10 |1500 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Nasdaq Nordic via the Eikon Data API error?.

1 Reply

Watch this question

Related Questions