What are the custom fields used for and where are the custom fields displayed?
What’s the use of the customer-field tags like below, and where will those input info be shown?
{
"typeId": "{ {custom-field-1}}",
"value": "custom field 1 sample value"
}
The custom-fields are free form text fields and can be setup to whatever the client wants to capture specific to cases. They are three default free text fields (Reference, Territory, & Primary Contact) that can be edited/deleted as needed.
Note: The custom fields are specific to a group, so that different groups may have different custom fields. From the API you can call the caseTemplate method in the groups web service and get the customized fields for a specific group.
GET { {protocol}}{ {gateway-host}}{ {gateway-url}}groups/{ {group-id}}/caseTemplate
Let me know if you have any more API questions.