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Hello team,
The user: rachid.eloukbani@atlantictm.com could not connect with pyeikon.
ERROR:pyeikon:Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}
We got the same issue several months ago:
https://community.developers.refinitiv.com/questions/90408/unable-to-connect-to-python.html
Could you please check ASAP ?
Many thanks for your help,
Best Regards,
Oualid
<AHS>
Case 11031359 is closed because the support team redirects the issue back to us.
For oncerns and queries related to Python API can be raised on the Refinitiv Developer Community (RDC). please refer to the support links below: The support of the API product is available through the RDC subscription program link below and membership is required: [Refinitiv Developer Community](https://developers.refinitiv.com/en) Click Q&A then Ask a question Once registered and logged in, you can access the link below for the quick start guide and manuals for the API. [Eikon Data API](https://developers.refinitiv.com/en/api-catalog/eikon/eikon-data-api/quick-start) Some links in the QA forum ([All Questions in Eikon Data APIs](https://community.developers.refinitiv.com/spaces/92/index.html)) which you may found helpful. • [API Catalog](https://developers.refinitiv.com/en/api-catalog) • [Eikon API: login screen with new account](https://community.developers.refinitiv.com/questions/17607/eikon-api-login-screen-with-new-account.html) • [Log in on Eikon Desktop App & Eikon API proxy](https://community.developers.refinitiv.com/questions/21391/log-in-on-eikon-desktop-app-eikon-api-proxy.html)
<AHS>
After chatting with Eikon Live Chat Support, here's the message from them
Our tech support said they will have to try to troubleshoot first so they asked me to create a separate case as the old one was already closed. Nevertheless, they said they will take over the new case and will contact the client within 1-2 hours. The new case number is 11048498
Hi,
Thank you for your participation in the forum.
Are any of the replies below satisfactory in resolving your query? If yes please click the 'Accept' text next to the most appropriate reply.
If you knew an answer, please share and then accept it. This will guide all community members who have a similar question.
Otherwise please post again offering further insight into your question.
Thanks,
AHS
I just want to confirm whether this issue is intermittent or if the client has never had success. Some of the suggestions within those posts you provide include configuration changes that this forum does not provide. Also, can you confirm the version of the API they are using and perhaps the code segments/screenshots showing the errors.
If these issues just started to happen, you may need to open a ticket with Refinitiv Support.
Hello Nick,
It's always the same error. Please check the others tickets i put for exemple. Some of our users got this issue and the solution is the one explain on the others tickets. The user really need it ASAP.
Could you please do the necessary?
Many thanks,
Best Regards,
Oualid
Hello @oualid.mahiouz
The Eikon support team has tried to contact the user (Rachid) for further investigation, but there is no update from the user. Does the problem still persist?
