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melvin.kian avatar image
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Error: no proxy address identified.

I get the following error while trying to set_app_key to my local refinitiv Workspace app.


2022-04-19 15:34:59,014 P[416] [MainThread 140295081817920] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2022-04-19 15:34:59,015 P[416] [MainThread 140295081817920] Error on handshake url http://127.0.0.1:None/api/handshake : UnsupportedProtocol("Request URL is missing an 'http://' or 'https://' protocol.")
2022-04-19 15:34:59,016 P[416] [MainThread 140295081817920] Error on handshake url http://127.0.0.1:None/api/handshake : UnsupportedProtocol("Request URL is missing an 'http://' or 'https://' protocol.")
2022-04-19 15:34:59,016 P[416] [MainThread 140295081817920] Port number was not identified, cannot send any request


I have tried to downgrade eikon to 1.1.6 and httpx to 0.14.2 but I still get the same issue.

Other troubleshooting exemples on the forum rely on Eikon's configuration tools, which I don't seem to have access to using workspace.

Thanks

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wasin.w avatar image   wasin.w

Hello @melvin.kian

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

Shadab Hussain avatar image   Shadab Hussain

Hi @melvin.kian,

Please be informed that a reply has been verified as correct in answering the question and marked as such.


Thanks,

AHS

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Shadab Hussain avatar image
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Hi @melvin.kian,

Really sorry for the issue you are facing, let me see if I can help you in resolving this

There is a troubleshooting guide on the dev portal.

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv


And, you can enable logging in to Eikon Data API by using the following command.

                
    
                 
  1. ek.set_log_level(1)
    2.

You can share the log file when the problem occurred.

Note that the Eikon Desktop/Refinitiv Workspace also has to be running on the same machine as mentioned in the troubleshooting guide.


There are many posted reports on a similar issue. You can find additional details in the following post.

https://community.developers.refinitiv.com/questions/65653/error-python-eikon-api-no-proxy-address.html

https://community.developers.refinitiv.com/questions/66494/eikon-data-api-error-no-proxy-address-identified.html

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