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REFINITIV CODEBOOK IS not working for the past 5 days in my account. I see the same error everytime: Spawn failed: Server at didn't respond in 30 seconds; Event Log:....

Please fix it quickly I have to use the API to download data.

eikon-data-apidatacodebooklog-ineventserror-loginhelpdeskbacktesting
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1 Answer

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@varadraj

This forum is more for programming-type queries. We are unable to verify the Refinitiv Codebook starting issue.

I have submitted an issue to the Eikon support team on your behalf to investigate this issue. The case number is 11308917. The Eikon support team will contact you for more information.

Next time, to get a prompt response, you can submit an issue to the Eikon support team directly via MyRefinitiv.


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