How to receive notification when chatbot is greyed out (but still green) ?

kengonn.wong

Hi,

Recently, our user found that our chatbot was disconnected from one of the chatrooms it was supposed to be monitoring. The strange thing was that the icon was green, but the chatbot name itself was greyed out. See screenshot below:

In contrast, when the chatbot is connected, it looked like this:

The strange thing was that the bot was still receiving messages about an hour ago, and the web socket was still connected (we did not receive a disconnect message).

Do you know how we can receive notification via the API when the chatbot ends up in such a pseudo-alive state (greyed out but green) and does not receive any messages? So that we can tell it to rejoin the chatroom again.

Thanks and regards,
Keng Onn

wasin.w

Hello @kengonn.wong

The scenario that the bot icon color is green but the bot name is grayed out means the Bot has been drag to the room, but the bot is not joining the chatroom (programmatically) yet.

This state has been described on "Bot Access" section of the Bot API document as follows:

In this state, Bot cannot receive messages from the chat room even it is connected to the WebSocket server.

The application needs to join the bot to the room in order to receive messages in the chat room:

POST /messenger/beta1/chatrooms/{chatroomId}/join HTTP/1.1
Host: api.refinitiv.com
Accept: application/json
Authorization: Bearer {Access Token}

You can verify if your chat room is available by running the following API calls:

List Chatrooms:

GET /messenger/beta1/chatrooms HTTP/1.1
Host: api.refinitiv.com
Accept: application/json
Authorization: Bearer {Access Token}

List Managed Chatrooms:

GET /messenger/beta1/managed_chatrooms HTTP/1.1
Host: api.refinitiv.com
Accept: application/json
Authorization: Bearer {Access Token}

I hope this information helps.