Unable to contribute via WebSocket API

akseli.hiltunen

I try to update a RIC via WebSocket API but I'm unable to do so and get no response back to my post request. I have tried both On-Stream and Off-Stream postings with no luck. I am able to read the RIC. Any suggestions on how to debug or fix the problem?

Please see the websocket-communication.txt for the JSON communication that I've been trying out. RIC is not updated and server is not responding to post requests.

pimchaya.wongrukun01

Hello @akseli.hiltunen

Could you increase the time that the application waits for response e.g. 45, 60 seconds. It is possible that the application exits before the response is finished or sent.

If the problem still occurs with the increased time, you should contact the support team of the product which you post data to. The team can investigate why the product does not send the response back. You can submit the query to them via Get Product Support in MyRefinitiv. Select 'Product' to the product which you post data to.

pimchaya.wongrukun01

Hello @akseli.hiltunen

I saw the same PostID(1) is used in both post messages. Please try to use unique "PostID" for each post message e.g PostID=1 for the first post message and 2 for the seconds post message. The PostID is used to map the post message with its response so it should not be duplicated.

akseli.hiltunen

https://community.developers.refinitiv.com/discussion/comment/47731#Comment_47731

I changed the PostID of the second post but still no answer or update to the RIC.

akseli.hiltunen

https://community.developers.refinitiv.com/discussion/comment/47773#Comment_47773

Unfortunately this was not the issue. Thank you for the link! I'll submit a query for them.