ERT : Access Denied

hgardon

Hello,

We are currently trying to connect to ERT endpoint :

emea-2-t1.streaming-pricing-api.refinitiv.com

with the following credentials :

rfa.username = "GE-A-*******-3-5527";

rfa.password = "*******";

rfa.id.password.grant = "**********";

We want to request the following :

Request with MarketPrice Domain

{

"Type":"Request",

"Qos":{

"Dynamic":true,

"Rate":"JitConflated",

"Timeliness":"Realtime"

},

"WorstQos":{

"Dynamic":true,

"Rate":"TickByTick",

"Timeliness":"Realtime"

},

"ID":3,

"Domain":"MarketPrice",

"View":[

"ASK",

"BID"

],

"Key":{

"Service":"ELEKTRON_DD",

"Name":"EUR="

}

}

And we have the following response :

Response:

[

{

"ID":3,

"Type":"Status",

"Key":{

"Service":"ELEKTRON_DD",

"Name":"EUR="

},

"State":{

"Stream":"Closed",

"Data":"Suspect",

"Code":"NotEntitled",

"Text":"Access Denied: User req to PE(526)"

}

}

]

What should we do to be able to be entitled to access this price ?

Regards,

umer.nalla

Hi @hgardon

Please try a delayed version of the RIC e.g.

/EUR=

where / indicates delayed.

If you are on a limited or trial licence, you may only have access to delayed RICs.

Gurpreet

Hi @hgardon,

The Access Denied: User req to PE(526) implies that your ID is not entitled to receive data for this FX instrument. Please contact your Refinitiv account manager to get this fixed.

Gurpreet

You have access to delayed data for trial only. I checked /IBM.N with your ID and it works.

hgardon

Perfect, it is working for the delayed prices on our side

Thanks !