AppAuthorizationFailed even though we have valid access

Madhup5
Madhup5 LSEG
edited June 10 in WebSocket API

Hi Team,

Recently we have raised the request to get the access for WebSocket API (contrib-ws1-amers1.int.refinitiv.com), first 3 days we can able to connect to this API and push the data, but all of sudden we used to get Authentication unsuccessful message. after 4 to 5 hours the issue got fixed. We need to understand why we got this error and fixed after some time


RECEIVED:
[
  {
    "Domain":"Login",
    "ID":1,
    "Private":true,
    "State":{
      "Code":"AppAuthorizationFailed",
      "Data":"Suspect",
      "Stream":"Closed",
      "Text":"Authentication unsuccessful"
    },
    "Type":"Status"
  }
]

Tagged:

Answers

  • Gurpreet
    Gurpreet admin

    Hello @Madhup5

    We do not have access to the entitlements system or the server logs to verify if your credentials are still good. All I can recommend is to read this article and try the provided code in the tutorial to see that you are using the API correctly.

    For your user ID validation and to get a test RIC, you can directly reach out to the Contributions product team.

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