We are getting either Type: Ping as response (instead of State/Data/Ok), or 500 Internal Server Error. It was working correctly yesterday, but no outages reported. Anyone seeing this too?
For a deeper look into our Elektron API, look into:
Overview | Quickstart | Documentation | Downloads | Tutorials | Articles
1
●0 ●1 ●1
Cannot authenticate with WS API
Thank you for your participation in the forum.
Is the reply below satisfactory in resolving your query?
If yes please click the 'Accept' text next to the appropriate reply.
This will guide all community members who have a similar question.
Otherwise please post again offering further insight into your question.
Thanks,
AHS
Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS
22k
●58 ●14 ●21
Can you try the RDP python sample - and see if the behavior is same. Are you behind a firewall/proxy?
Are you able to successfully use API playground?
I tried loggin in right now and it works:
>>> python rdpToken.py Getting OAuth access token... . . Getting a new token using Password Grant... Requesting from TOKEN_ENDPOINT: https://api.refinitiv.com/auth/oauth2/v1/token Saving the new token
22k
●58 ●14 ●21
Can you provide more details - which endpoint are you connecting to and what is the RIC? I presume you are connecting to cloud and not a local enterprise platform.
I tried amer-3 in cloud multiple times and was able to get data.
1
●0 ●1 ●1
Right now I am getting 500 in response to request sent to
22k
●58 ●14 ●21
I can see that you are still using the beta2 URL. Please note the change to v1
1
●0 ●1 ●1
Actually right now the auth URL started to work but still the endpoint replies with Type: Ping when we try to open WS connection. We expect Data: Ok there. The endpoint we use is emea-1.pricing.streaming.edp.thomsonreuters.com . I will try Python script later, but is there anything wrong with this endpoint?
22k
●58 ●14 ●21
Yes, there seems to be some issue with emea-* endpoint. If you wait long enough (about 20 seconds), your will receive this status message:
RECEIVED:
[
{
"Domain":"Login",
"ID":1,
"Key":{
"Name":"AQIC5wM2LY4SfczkHaJTMllYQCXlINhiYt6Zt4BPpVp0R%2F8%3D%40AAJTSQACMjAAAlNLABM3NDM1NjUwNTYyMjY5MzM0ODI0AAJTMQACMzM%3D%23"
},
"State":{
"Code":"Timeout",
"Data":"Suspect",
"Stream":"Closed",
"Text":"A21: Access Denied. Timed out waiting for response from DACS server. Try request again."
},
"Type":"Status"
}
]
I will raise this internally. Meanwhile please use other ednpoints like amer-2 or amer-3.
