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question

Upvotes
Accepted
25 8 15 18

ERT : Access Denied

Hello,

We are currently trying to connect to ERT endpoint :

emea-2-t1.streaming-pricing-api.refinitiv.com

with the following credentials :

rfa.username = "GE-A-*******-3-5527";

rfa.password = "*******";

rfa.id.password.grant = "**********";


We want to request the following :

Request with MarketPrice Domain


{

"Type":"Request",

"Qos":{

"Dynamic":true,

"Rate":"JitConflated",

"Timeliness":"Realtime"

},

"WorstQos":{

"Dynamic":true,

"Rate":"TickByTick",

"Timeliness":"Realtime"

},

"ID":3,

"Domain":"MarketPrice",

"View":[

"ASK",

"BID"

],

"Key":{

"Service":"ELEKTRON_DD",

"Name":"EUR="

}

}


And we have the following response :

Response:

[

{

"ID":3,

"Type":"Status",

"Key":{

"Service":"ELEKTRON_DD",

"Name":"EUR="

},

"State":{

"Stream":"Closed",

"Data":"Suspect",

"Code":"NotEntitled",

"Text":"Access Denied: User req to PE(526)"

}

}

]


What should we do to be able to be entitled to access this price ?

Regards,

refinitiv-realtimetreprdp-apiwebsocketsrrtoentitlements
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10 |1500

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@Henri.GARDON, these are public forums, so please do not include your credentials in the posts. I have removed it from your question.

Hello @Henri.GARDON,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

Upvotes
Accepted
25.3k 87 12 25

Hi @Henri.GARDON

Please try a delayed version of the RIC e.g.

/EUR=

where / indicates delayed.

If you are on a limited or trial licence, you may only have access to delayed RICs.


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Upvotes
22k 58 14 21

Hi @Henri.GARDON,

The Access Denied: User req to PE(526) implies that your ID is not entitled to receive data for this FX instrument. Please contact your Refinitiv account manager to get this fixed.

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Upvote
22k 58 14 21

You have access to delayed data for trial only. I checked /IBM.N with your ID and it works.

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Upvotes
25 8 15 18

Perfect, it is working for the delayed prices on our side :)

Thanks !

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