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question

Upvotes
Accepted
21 7 8 15

ERT : Access Denied

Hello,

We are currently trying to connect to ERT endpoint :

emea-2-t1.streaming-pricing-api.refinitiv.com

with the following credentials :

rfa.username = "GE-A-*******-3-5527";

rfa.password = "*******";

rfa.id.password.grant = "**********";


We want to request the following :

Request with MarketPrice Domain


{

"Type":"Request",

"Qos":{

"Dynamic":true,

"Rate":"JitConflated",

"Timeliness":"Realtime"

},

"WorstQos":{

"Dynamic":true,

"Rate":"TickByTick",

"Timeliness":"Realtime"

},

"ID":3,

"Domain":"MarketPrice",

"View":[

"ASK",

"BID"

],

"Key":{

"Service":"ELEKTRON_DD",

"Name":"EUR="

}

}


And we have the following response :

Response:

[

{

"ID":3,

"Type":"Status",

"Key":{

"Service":"ELEKTRON_DD",

"Name":"EUR="

},

"State":{

"Stream":"Closed",

"Data":"Suspect",

"Code":"NotEntitled",

"Text":"Access Denied: User req to PE(526)"

}

}

]


What should we do to be able to be entitled to access this price ?

Regards,

refinitiv-realtimetreprdp-apiwebsocketsrrtoentitlements
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Upvotes
Accepted
24.9k 86 10 22

Hi @Henri.GARDON

Please try a delayed version of the RIC e.g.

/EUR=

where / indicates delayed.

If you are on a limited or trial licence, you may only have access to delayed RICs.


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Upvotes
16.7k 42 12 19

Hi @Henri.GARDON,

The Access Denied: User req to PE(526) implies that your ID is not entitled to receive data for this FX instrument. Please contact your Refinitiv account manager to get this fixed.

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Upvote
16.7k 42 12 19

You have access to delayed data for trial only. I checked /IBM.N with your ID and it works.

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Upvotes
21 7 8 15

Perfect, it is working for the delayed prices on our side :)

Thanks !

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