How do we get a ticket opened for a symbol search that failes via Excel Refinitive data selector

prospero

I am trying to get price data in Office 365 Excel for ARKB which launched backed in February together with a collection of other Crypto ETFs. For some unknown reason ARKB does not correctly list.

There a MS Tech Community to shows the failure but to date no solutions or suggestions have developed.

https://techcommunity.microsoft.com/t5/excel/excel-stock-data-selector-search-not-showing-results-arkb/m-p/4039868

ARKB does list on Yahoo & Google Finance

https://www.google.com/finance/quote/ARKB:BATS
https://finance.yahoo.com/quote/ARKB?.tsrc=fin-srch

Interestingly other ETFs (e.g. ARKC, ARKY) that launched at the same time list just fine, just not ARKB.

raksina.samasiri

Hi @prospero ,

Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question hence,
the moderators on this forum do not have deep expertise in every type of
content available through Refinitiv products. Such expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 13420077 was raised on your
behalf and the support team is going to contact you directly to assist with
this.

Hope this helps and please let me
know in case you have any further questions.

prospero

https://community.developers.refinitiv.com/discussion/comment/115474#Comment_115474

As it turns out, a MyRefinitiv ticket is only actionable if the ticket creator is a MyRefinitiv "direct" subscriber. So the ticket has been closed as "resolved" with not actions taken.

Lovely, Microsoft Office365 support says connect with the data source supplier. The data source supplier "Refinitiv" will only look at if I am a direct subscriber which I am not, so I am do not have a way to get anyone to look at the issue.

Great, but sad.