"You will need a new app to open this reuters" message

h.kim

Hi,

I am interested in using .net Eikon API to retrieve realtime Fx data.

I have downloaded the sample app on https://developers.thomsonreuters.com/eikon-apis/net-apis-use-custom-applications/downloads

However, when I get to run this app, I get "You will need a new app to open this reuters" pop up.

Why do I get this and how can I run this sample application successfully?

Regards,

Hee-Tae

Zhenya Kovalyov

It is a generic windows error that occurs because Eikon is not installed on your machine.

Zhenya Kovalyov

@h.kim could you attach the screenshot of the message? the message is nothing i can recognise. Could you also confirm that you have Eikon installed and running?

h.kim

Zhenya Kovalyov

Oct 3, 2018

@h.kim could you attach the screenshot of the message? the message is nothing i can recognise. Could you also confirm that you have Eikon installed and running?

Hi,

I am getting the following.

I am not running Eikon on my machine. Is this required?

Zhenya Kovalyov

h.kim

Oct 3, 2018

Hi,

I am getting the following.

I am not running Eikon on my machine. Is this required?

@h.kim yes, as it is the Eikon desktop API, you will have to have Eikon up and running in order to use this API.

Gurpreet

@h.kim I just downloaded and ran the sample. It compiles and works fine. You will need Eikon installed on your local machine, for it to run.

h.kim

Zhenya Kovalyov

Oct 3, 2018

It is a generic windows error that occurs because Eikon is not installed on your machine.

ok i understand. Is there any other way or any other APIs that I can use without requiring Eikon running on the same machine

Zhenya Kovalyov

h.kim

Oct 3, 2018

ok i understand. Is there any other way or any other APIs that I can use without requiring Eikon running on the same machine

there are, but I can only recommend contacting your account manager to figure out the suitable solution. I will send you an email with the details.

h.kim

https://community.developers.refinitiv.com/discussion/comment/32816#Comment_32816

thank you very much for your help