We have a trial account for the World Check One API and we can't post a request to the /screeningRequest endpoint (perform synchronous screening for a new case) if we include MEDIA_CHECK in the provider types. We're making the call from a simple C# class. We were previously able to do this, and the code at our end hasn't changed, so I think it must be something to do with the account settings. We can screen a new case with Media Check from the web site, and we can screen a case via the API if we don't include MEDIA_CHECK in the ProviderTypes array in the request. But if we ask for WATCHLIST and MEDIA_CHECK, we get 403 Forbidden. I've already raised a support ticket and they have directed me here. We have two Groups in our account, and both have Media Check listed under Product Entitlements. Can you help?
