RFA8 C++ Not Authorized Error

ngm
ngm Newcomer
in RFA

I am trying to use RFA8 C++ to establish an RSSL connection to our ADS server and create an OMM consumer. When I do this, my Client simply gets back an OMMItemEvent with MsgModelType MMT_LOGIN, RespType StatusEnum, and StatusCode NotAuthorizedEnum. This response also contains the status text "... unknown to system."

I am able to see prices in my Eikon program. I am specifying my Eikon username (user@company.com) in the MMT_LOGIN request's USER_NAME attribute. Why is my C++ program failing to authorize?

Is there any way to view/dump an RFA config file from Eikon (or from the Thompson Reuters Configuration Manager program) which shows the config params that I need to pass to my own RFA application? Any assistance would be appreciated.

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Best Answer

  • ngm
    ngm Newcomer
    Answer ✓

    This is fixed now. The problem was actually do to a programming error. I tried to pass a char* for the name. I should have first made a proper RFA_String:

    Fail case:

    attribInfo.setName("username1");

    Success case:

    rfa::common::RFA_String s("username1");
    attribInfo.setName(s);

Answers

  • Lars-at-Addicticks
    Lars-at-Addicticks Expert

    TREP <> Eikon.

    You are being authenticated by your local onsite DACS system. How you have defined usernames in that system is decided by someone at your site (your local TREP admin). Most likely it is simply your Windows username. Try both lower and upper case.

  • Gurpreet
    Gurpreet admin

    Hi ngm,

    Please contact your market data administrator to get a valid DACS ID allowed to subscribe from your ADS.

  • ngm
    ngm Newcomer
    https://community.developers.refinitiv.com/discussion/comment/11023#Comment_11023

    I have tried my Windows username (both lowercase and uppercase) and it still returns the same Unknown to system error message.

    FYI, on the Permission tab of the Thompson Reuters Permission tab, I see the following congfiguration. Is there some way to translate this setting into my RFA ReqMsg attributes?

    Permission Mode | Permission Mode: Permission Proxy
    Permission Proxy | Port: 8261
    DACS | User Name: <blank>
    DACS | Position: <blank>
  • moragodkrit.chumsri_1
    moragodkrit.chumsri_1 LSEG
    @ngm

    As Gurpreet and Lars said, better way to resolve the issue, you have to contact your market data administrator or DACS admin who take care of your infra system to confirm the correct username which you can used to login to TREP. They can also provide you the information about the Items permission for the account.

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