URGENT:Getting Status Code 502 since morning on all resquest to DSS REST-API

tirthesh.khicha
tirthesh.khicha Newcomer
in DSS

We have been using DSS REST API using .NET SDK and its failing after waiting for 5 minutes with status code 502:

Message:

Unable to connect to 'Validation and Expansion Service'. Error ID: [53230050-352c-4db0-a7e1-6173dd1af3ce], StatusCode=502, Context=NullObjectSpace, Url=https://hosted.datascopeapi.reuters.com/RestApi/v1/Extractions/Extract, Method=POST

RequestCorrelationID:

"65341109-c8dd-4cd3-bebc-8832b95aeaa0"

Stack Trace:

at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpClientExceptionDecorator.<ParseResponseError>d__1b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpClientExceptionDecorator.<HandleExceptions>d__11.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpClientExceptionDecorator.<HandleExceptions>d__11.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpAsyncJobStrategy.<InvokeAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.HttpOData.HttpODataClient.<InternalExecuteAsync>d__87.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.HttpOData.HttpODataClient.<ExecuteAsync>d__7d`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.OperationsBaseForHttpODataClient.<CallOnHttpODataClient>d__10b`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.Helper.<ReAuthenticateIfNecessaryAsync>d__6`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.OperationsBaseForHttpODataClient.<ExecuteAsync>d__a0`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Core.Helper.<ReAuthenticateIfNecessaryAsync>d__6`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at ThomsonReuters.Dss.Api.Extractions.ExtractionsContext.<ExtractAsync>d__6.MoveNext()

Tagged:

Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    There is an alert notification about the disruption of DSS service.

    Problem Description: 
    DataScope Select Instrument Validation and Chain RIC expansion functionality is intermittently disrupted since 07:11 GMT. Earlier the service was disrupted between the following timings: 03:21 to 03:51 GMT; 04:17 to 04:39 GMT and 05:32 to 06:39 GMT.

    This has resulted in delays to scheduled extractions during the period, GUI search disruptions and API calls may have been delayed or failed where API calls did not attempt a retry operation.

    This is due to an issue at Thomson Reuters and impacts customers globally.

    The major incident management process has been invoked at Thomson Reuters to aid service restoration.

    Status at 07:25 GMT: Thomson Reuters continues to work to resolve the issue. An estimated resolution time is unavailable. The next update is at 08:45 GMT.

    You can also subscribe to retrieve the notifications and alerts by accessing this page.

Answers

  • tirthesh.khicha
    tirthesh.khicha Newcomer

    We are still getting issue where process waits for 10-15 minutes for small search query and then fails with following stack trace:

    2017-11-27 14:39:01.0882 ERROR 9 | A task was canceled.
    2017-11-27 14:39:35.6807 ERROR 9 | at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpClientAdapter.<HandleEventNotifications>d__11.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpClientCallLogDecorator.<LogCall>d__11.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpClientExceptionDecorator.<HandleExceptions>d__11.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.HttpOData.Http.HttpAsyncJobStrategy.<InvokeAsync>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.HttpOData.HttpODataClient.<InternalExecuteAsync>d__87.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.HttpOData.HttpODataClient.<ExecuteAsync>d__7d`1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.OperationsBaseForHttpODataClient.<CallOnHttpODataClient>d__10b`1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.Helper.<ReAuthenticateIfNecessaryAsync>d__6`1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Api.Core.OperationsBaseForHttpODataClient.<ExecuteAsync>d__a0`1.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at ThomsonReuters.Dss.Core.RestApi.Threading.Tasks.AsyncHelper.RunSync[TResult](Func`1 func)
    at ThomsonReuters.Dss.Api.Core.OperationsBase.InvokeSynchronously[T](Func`1 action)
    at ThomsonReuters.Dss.Api.Core.OperationsBase.Execute[T](DssDataServiceContext context, Uri uri, String httpMethod, Boolean isSingle, OperationParameter[] parameters, String queryOptions)
    at ThomsonReuters.Dss.Api.DssDataServiceContext.<>c__DisplayClassf`1.<Execute>b__e()
    at ThomsonReuters.Dss.Api.Core.Helper.ReAuthenticateIfNecessary[T](IDssDataServiceContext context, Func`1 method)
    at ThomsonReuters.Dss.Api.DssDataServiceContext.Execute[TElement](Uri requestUri, String httpMethod, Boolean singleResult, OperationParameter[] operationParameters, String queryOptions)
    at ThomsonReuters.Dss.Api.Search.SearchContext.FuturesAndOptionsSearch(FuturesAndOptionsSearchRequest searchRequest)
    at FutureGeneration.FutureGeneration.GenerateFutureRics() in C:\Aadil Shaikh\SMGDSR\TradingData\trunk\FutureGeneration\FutureGeneration.cs:line 205

  • Aprin.freddy
    Aprin.freddy Newcomer

    Since morning I have 502. Dear members I hope that gonna be ok in 2 days because a part of my Master thesis demo using Semantic tags from Calais server. :-S

    It is apparent that Eqs.(1,2) have the same proportionality T ∝ n2/3.Therefore,
    once the Universe enters into the phase of BEC, it stays in BEC in the later
    evolution provided the process is adiabatic. The Universe would be mostly
    adiabatic but locally violated, for example, in the violent proces
    java.io.IOException: Server returned HTTP response code: 502 for URL: https://api.thomsonreuters.com/permid/calais
    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1913)
    at java.base/sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1509)
    at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:245)
    at opencalais.OpenCalaisImpl.getTag(OpenCalaisImpl.java:41)
    at dkproparent.DKProparentImpl.getText(DKProparentImpl.java:26)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:564)
    at java.rmi/sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:359)
    at java.rmi/sun.rmi.transport.Transport$1.run(Transport.java:200)
    at java.rmi/sun.rmi.transport.Transport$1.run(Transport.java:197)
    at java.base/java.security.AccessController.doPrivileged(Native Method)
    at java.rmi/sun.rmi.transport.Transport.serviceCall(Transport.java:196)
    at java.rmi/sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:562)
    at java.rmi/sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:796)
    at java.rmi/sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.lambda$run$0(TCPTransport.java:677)
    at java.base/java.security.AccessController.doPrivileged(Native Method)
    at java.rmi/sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:676)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1135)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
    at java.base/java.lang.Thread.run(Thread.java:844)
    ====================================
    calais has an Exception
    ====================================

  • Christiaan Meihsl
    Christiaan Meihsl LSEG
    https://community.developers.refinitiv.com/discussion/comment/39734#Comment_39734

    Re-posted in the appropriate Calais forum here.

  • Aprin.freddy
    Aprin.freddy Newcomer
    https://community.developers.refinitiv.com/discussion/comment/39723#Comment_39723

    https://community.developers.refinitiv.com/questions/39736/httpsapithohttpsapithomsonreuterscompermidcalaisms.html

  • Aprin.freddy
    Aprin.freddy Newcomer

    here I posted as new query :

    https://community.developers.refinitiv.com/questions/39736/httpsapithohttpsapithomsonreuterscompermidcalaisms.html

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