Eikon API Proxy can't get App ID

when client try to apply id
from Eikon API proxy the pop up window stays black.

Log:

2017-11-09T01:01:33.675Z - info: Starting process 1448 with command line: C:\Users\LEO_MAC_WIN10\AppData\Local\Eikon API Proxy\EikonAPIProxy.exe
2017-11-09T01:01:35.002Z - info: Starting...
2017-11-09T01:01:35.002Z - info: Reading product manifest
2017-11-09T01:01:35.002Z - info: Async loading of component C:\Users\LEO_MAC_WIN10\AppData\Local\Eikon API Proxy\resources\app.asar\scripting-proxy\index.js
2017-11-09T01:01:35.220Z - info: Async loading of component C:\Users\LEO_MAC_WIN10\AppData\Local\Eikon API Proxy\resources\app.asar\scripting-proxy\configurationManager.js
2017-11-09T01:01:35.267Z - info: ... successfully bootstrapped
2017-11-09T01:01:35.267Z - info: [Eikon API Proxy] Eikon API Proxy is starting ...
2017-11-09T01:01:35.267Z - info: [Eikon API Proxy] Process Id is 1448
2017-11-09T01:01:35.267Z - info: [Eikon API Proxy] System Information: {"type":"Windows_NT","platform":"win32","architecture":"x64","release":"10.0.14393","memory":8062.421875}
2017-11-09T01:01:35.267Z - info: [Eikon API Proxy] Application Information: {"path":"C:\\Users\\LEO_MAC_WIN10\\AppData\\Local\\Eikon API Proxy\\resources\\app.asar","version":"1.0.85","local":"zh-CN"}
2017-11-09T01:02:13.070Z - info: [configuration] Settings are not overridden, continuing with default settings.
2017-11-09T01:02:13.070Z - info: [configuration] Platform not specified, defaulting to PROD
2017-11-09T01:02:13.071Z - warn: [configuration] File C:\Users\LEO_MAC_WIN10\AppData\Roaming\Thomson Reuters\Eikon API Proxy\.portInUse already exists (was previous run interrupted?), deleting.
2017-11-09T01:02:13.072Z - info: [configuration] File C:\Users\LEO_MAC_WIN10\AppData\Roaming\Thomson Reuters\Eikon API Proxy\.portInUse deleted.
2017-11-09T01:02:13.078Z - info: [Eikon API Proxy] Starting services...
2017-11-09T01:02:13.078Z - info: [www] Initializing local http server on process ID 1448
2017-11-09T01:02:13.078Z - info: [www] Server port is: 36036
2017-11-09T01:02:13.085Z - info: [www] Express server listening on port 36036
2017-11-09T01:02:13.086Z - info: [configuration] Writing port 36036 in file C:\Users\LEO_MAC_WIN10\AppData\Roaming\Thomson Reuters\Eikon API Proxy\.portInUse
2017-11-09T01:02:23.501Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T01:02:59.916Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T01:08:05.037Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:08:05.038Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:09:27.293Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:09:27.294Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:09:37.307Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:09:37.307Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:13:33.424Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:13:33.424Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:14:51.239Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:14:51.240Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:15:02.474Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:15:02.474Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:15:41.616Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:15:41.616Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:16:02.248Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:16:02.250Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:17:49.351Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:17:49.352Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:18:24.272Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:18:24.272Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:18:46.669Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:18:46.671Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:18:51.745Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:18:51.745Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:28:56.211Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:28:56.213Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T01:33:26.048Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T01:35:22.329Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T01:43:50.789Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T01:44:44.345Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T01:46:25.309Z - info: [ApiRoute] Processing request on path '/' with this configuration: {"endPointURL":"https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF"
2017-11-09T01:46:25.311Z - info: [ApiRoute] Sending request to https://apac1.apps.cp.thomsonreuters.com/Apps/UDF/MSF
2017-11-09T02:11:27.025Z - info: [AppBrowserController] AppBrowser page DOM ready
2017-11-09T02:14:05.604Z - info: [AppBrowserController] AppBrowser page DOM ready