RFA can't receive response from server

peng.xiaoliang
peng.xiaoliang Newcomer
in RFA

desktop.zip

1. We have deployed EZD in another machine,the IP /Port is setup in quickstart.xml.

2. I use quickstart.xml and execute QuickStartComsumer.bat，it can connect successfully ,but can't receive RIC response from EZD.

3. log detail is in RFA log.txt,please check what's wrong with my example, thanks a lot.

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Best Answer

  • pimchaya.wongrukun01
    pimchaya.wongrukun01 LSEG
    Answer ✓

    Hello @peng.xiaoliang

    Your application got the status message as shown below when it tried to request a RIC named MSFT.O

    Msg Type: MsgType.STATUS_RESP
    Msg Model Type: MARKET_PRICE
    Indication Flags:
    Hint Flags: HAS_ATTRIB_INFO | HAS_STATE
    State: CLOSED, SUSPECT, NOT_ENTITLED,  "Access Denied: User req to PE(74)"
    AttribInfo
                    ServiceName: ELEKTRON_DD
                    ServiceId: 257
                    Name: MSFT.O
                    NameType: 1 (RIC)

    This messages indicates that the logged in user, user1(shown in the LOGIN's STATUS message), does not have the permission for PE 74 which is required for accessing data of MSFT.O. Normally, the permission of each user is managed/kept in DACS.

    To fix the problem, user1 in DACS needs to have the permission for PE 74 to be able to access data of MSFT.O. Please contact the following team who can help you on this.

    • your DACS's administrator/your local market data team if DACS is owned by your company

    or

    • Thomson Reuters Account team if DACS is owned by Thomson Reuters.

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