RFA connection failure
Since 10/1/2018 we have been getting the below error after 4:20 daily. After there error happens all calls to Reuters fail until we restart our server. Could someone suggest a solution.
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) Exception in thread "fastCalculationEngine::calcSession Session EventQueueGroup"
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) java.lang.NullPointerException
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.Pt1beEncoder.encodeOpen(Pt1beEncoder.java:87)
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.JavaSapiSubscriber.encodeImageReq(JavaSapiSubscriber.java:390)
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.JavaSapiSubscriber.postMsg(JavaSapiSubscriber.java:277)
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLSubscription.sendOpen(SSLSubscription.java:44)
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLSubscription.requestWatchlistEntry(SSLSubscription.java:96
)
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLWatchlistEntry.makeRequest(SSLWatchlistEntry.java:47)
2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.WatchlistEntry.processThrottleTask(WatchlistEntry.java:222)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.ThrottleCountEventQueue.enqueue(ThrottleCountEventQueue.java:46)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.SubHandler.makeEntitledRequest(SubHandler.java:137)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.SubHandler.processSubOpenReqMsg(SubHandler.java:111)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ConnectionImpl.processSubReqMsg(ConnectionImpl.java:632)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ConnectionImpl.processRequestMessage(ConnectionImpl.java:547)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.dispatch(RequestMessage.java:24)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestProcessor.enqueue(RequestProcessor.java:19)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.send(RequestMessage.java:59)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSvcGroup.makeSubRequest(MarketDataSvcGroup.java:338)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataWatchlistEntry.transitionToRecovery(MarketDataWatchlistEnt
ry.java:347)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataWatchlistEntry.open(MarketDataWatchlistEntry.java:30)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSubscriberEventSourceHandler.processSubOpenReqMsg(MarketDa
taSubscriberEventSourceHandler.java:115)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSubscriberEventSourceHandler.processRequestMessage(MarketD
ataSubscriberEventSourceHandler.java:56)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.dispatch(RequestMessage.java:24)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueImpl.dispatchFromGroup(EventQueueImpl.java:154)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchFromList(EventQueueGroupImpl.java:254)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchNormalHighLow(EventQueueGroupImpl.java:16
0)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchABACAB(EventQueueGroupImpl.java:133)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatch(EventQueueGroupImpl.java:64)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatch(EventQueueGroupImpl.java:105)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueDispatchThread.runImpl(EventQueueDispatchThread.java:29)
2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.InterruptibleThread.run(InterruptibleThread.java:30)
Answers
-
Normally Developer Community Forum is for how-to/general questions but your question seems to be more complex and requires investigation e.g. review source code, configuration, try to reproduce the problem etc.
I recommend you raise a query through the premium support service if you are already a named user of that service. The named users should see a link "Contact Premium Support" when they access the API page on the developer portal.
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