Frequent 500 internal error code today

leiy Explorer

December 2018 in Eikon Data APIs

We are receiving frequent 500 internal error code today at requesting time series data using Python API. Is anything wrong on Reuters server side today?

Tagged:

• python
• eikon
• workspace
• eikon-data-api
• refinitiv-dataplatform-eikon
• workspace-data-api

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Best Answer

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  Zhenya Kovalyov LSEG

  December 2018 Answer ✓

  @leiy it appears that the underlying service feeding the time series data suffered from a high load of requests.

  Should you experience this again, the workaround is to repeat the requests with a smaller set of data.

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Answers

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  Zhenya Kovalyov LSEG

  December 2018

  @leiy many thanks for reporting this, we are looking into it.

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