Backend error. 500 Internal Server Error

renee.yao Explorer

February 2019 in Eikon Data APIs

Hi,

I encountered this error calling

ek.get_timeseries(['URBN.O'],interval='minute',start_date='2019-02-26T14:45:01',end_date='2019-02-26T14:50:01')

what does the error mean and how to resolve it?

Tagged:

• python
• eikon
• workspace
• eikon-data-api
• refinitiv-dataplatform-eikon
• workspace-data-api

0

Best Answer

• 

  Alex Putkov.1 ✭✭✭✭✭

  February 2019 Answer ✓

  This means the backend was unable to service the request. From the client side there's no way to tell what the root cause may have been at the backend. All you can do is try the same request again later.

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