Error code 1404 | No datapoint found with provided name

connor.yang
connor.yang Newcomer
in Eikon Data APIs

Everything was good yesterday. However, all command will report error 1404 | No datapoint found with provided name today. I didn't change anything. I tried to restart eikon and my pc, which didn't work. 'ek.set_app_key' is still fine. I just cannot get any data.

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Best Answer

  • moragodkrit.chumsri_1
    moragodkrit.chumsri_1 LSEG
    Answer ✓

    It looks like there is some problem on backend/server side and it has been resolved.

    I just tested the python codes and it working now.

    image

    FYI It relates with Hot Topic case: 07699945 , INC2157060
    ALERT5 Thomson Reuters Eikon - Multiple Applications - Were Disrupted
    It looks like primary server were down and the service has been recovered at 5:35GMT.

Answers

  • rajanraju
    rajanraju Contributor

    I'm facing the same problem. Upgraded Eikon to v 1.0.1. Now getting

    module 'eikon' has no attribute 'Profile'

  • sj6040
    sj6040 Newcomer

    I am facing the same problem. Can't get a single data today. It is showing EikonError: Error code 1404 | No datapoint found with provided name

  • connor.yang
    connor.yang Newcomer
    @Alex Putkov.1@pierre.faurel
  • Ilya E.
    Ilya E. Newcomer

    I have the same problem.
    Even basic data retrieval doesn't work right now, but worked yesterday.

    import eikon as ek
    ek.set_app_key('YOUR_APP_KEY')
    print(ek.__version__)

    data = ek.get_timeseries('EUR=',
    start_date='2019-01-10',
    end_date='2019-06-10')
    print(data)

  • JIAN.DU
    JIAN.DU Explorer

    Still seeing this issue

  • SAKAMOTO
    SAKAMOTO Newcomer

    I'm facing the same problem in Tokyo at 12-Jun 12:57.

  • stephenzeng
    stephenzeng Newcomer

    I am still facing the same problem, in Hong Kong.

  • wsohn12
    wsohn12 Newcomer

    I have the same problem in Seoul

  • koshiroh.tsukiyama
    koshiroh.tsukiyama Newcomer

    I have the same issue in Tokyo since 10a

  • ivan.cherkasov
    ivan.cherkasov Explorer

    Same issue, Python 3.6.7, eikon version 1.0.1.

    File "c:\bin3\Python36\lib\site-packages\eikon\data_grid.py", line 186, in get_data
        result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)
      File "c:\bin3\Python36\lib\site-packages\eikon\json_requests.py", line 118, in send_json_request
        _check_server_error(result)
      File "c:\bin3\Python36\lib\site-packages\eikon\json_requests.py", line 194, in _check_server_error
        raise EikonError(int(server_response['ErrorCode']), error_message)
    eikon.eikonError.EikonError: Error code 1404 | No datapoint found with provided name
  • JIAN.DU
    JIAN.DU Explorer

    It looks like the key I generated in Eikon Desktop is gone - I regenerated another one but no success either.

  • connor.yang
    connor.yang Newcomer

    The problem is fixed. I didn't do anything. I believe the error occurred in the Eikon data server.

  • JIAN.DU
    JIAN.DU Explorer

    Yes it is working again (I'm in London). Would be interested to know what happened.

  • sj6040
    sj6040 Newcomer

    it is working now.

  • chavalit-jintamalit
    chavalit-jintamalit admin

    Hi,

    It should be working fine now.

    image

  • papersdue.10
    papersdue.10 Newcomer
    https://community.developers.refinitiv.com/discussion/comment/44221#Comment_44221

    Thanks,that helped me really much here!

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