I am unable to successfully ping the Eikon Side by Side server, even though I can see the process...

peter.vonbredow
peter.vonbredow LSEG
in Side by Side Integration API

... running. What is the process to troubleshoot this error?

I am unable to successfully ping the Eikon Side by Side server, even though I can see the process running. What is the process to troubleshoot this error?

WIth Eikon Desktop running, using Process Explorer, I can see 3 processes with 'DesktopSxS' as part of the process name. All 3 processes are EikonBox.exe processes. This seems to confirm that Side by Side is running.

However, when I send a 'get' to 'http://127.0.01:9000/ping', I don't get any response.

How can this error by troubleshooted?

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  • peter.vonbredow
    peter.vonbredow LSEG
    Answer ✓

    Thanks Alex.

    It turned out that the root of the problem was that Postman's default proxy settings were stopping this from working. I tried:

    'http://127.0.01:9000/ping

    in a browser, and it worked, although it had failed in Postman. Once I switched off the proxy settings in Postman, everything worked correctly.

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