Hi, is there an issue with the Eikon Data API, I am randomly getting Error code 400 | Backend err...

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danny.mullins1
danny.mullins1 LSEG
in Eikon Data APIs
Hi, is there an issue with the Eikon Data API, I am randomly getting Error code 400 | Backend error. 400 Bad Request on very basic data requests.
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  • zoya faberov
    zoya faberov ✭✭✭✭✭
    Answer ✓

    Hello @danny.mullins1,

    I run a couple of quick requests, did not reproduce the issue. There seems to be no permanent issue. However, from what you are saying, the manifestation of this is intermittent, either the issue happening is intermittent, or it is related to intermittent interruptions of your connectivity to Eikon upstream endpoints.

    I have taken a look at Service Alerts on My Refinitiv via Eikon search, and could not find any correlated information.

    Suggest to touch base with your local networking team, to be sure there are not interruptions to connectivity.

    If confirmed negative, give a little time to observe. Hopefully all well, but If neither resolves nor appears in Service Alerts as in works, to open a support case with Refinitiv Helpdesk on product=Eikon to investigate what you are seeing.

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