Error code 503 | Server Error: API Proxy is not available - What to do?

Dear Refinitiv-Team, since yesterday, I get the follwing message:
Error code 503 | Server Error: API Proxy is not available
Normally, our App should download Eikon price data into our App.
Could you solve this issue asap?
Thanks a lot and best regards,
Judith
Best Answer
Answers
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@Judith What version of the Eikon Library and Eikon are you using? Some users are experiencing issues with version 1.4/1.5 and Eikon 4.0.52. Can you please try with Eikon Library 1.1.2 (pip install eikon==1.1.2).
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@jason.ramchandani01jason.ramchandani: thanks for your note. Where can I check which versions ob both library and eikon I am using? Thanks and best regards, Judith
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@Judith For Eikon you can click on the Helios menu (the round orange button to the left of the search bar) ==> About.
For the library - in a jupyter notebook for example once you have loaded Eikon library:
import eikon as ek
ek.__version__I hope this can help
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Dear Jason, thanks again! I have indeed the Eikon version you mention above. However, I am not sure how to start the Eikon library, and where exactly to install the library version you mention above. I assume, in an Eikon folder for the library? I am only using an application which I have not written (in a Jupyter notebook, with associated py-files), and until last week, it worked fine (however, this Tuesday, two RICS did not get updated - out of 8), and from Wednesday on, I get this error. However, in this code, I do not see directly a reference to the library. Best regards, Judith
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Dear all, after about 7 days, suddenly the error disappeared without anything changed. In fact, I had difficulties like that every 6-8 weeks. … however, we switched now to the above mentioned library version and now let's see, whether this helps in the longterm.0
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Now…. I have this error message again! What could be the reason?0
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Would it make sense to use another Eikon Version 4.0.xxx?
And how would I do that? Thx, Judith0
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