Nasdaq Nordic via the Eikon Data API error?.

alexsunny734
alexsunny734 Newcomer
in Eikon Data APIs

Hello,


a customer reported an issue with our Eikon Data API. He occasionally get following error message:


{'columnHeadersCount': 1,

'data': [['GB00BKZZ4R47.ST', None, None, None, None]],

'error': [{'code': 251658243,

'col': 1,

'message': "'Access Denied' for the instrument 'GB00BKZZ4R47.ST'",


This error occurs every once in a while and only on exchange "Nasdaq Nordics". Despite the "Access Denied" message he can use the very same RIC and get data in Eikon without any issues... What might be the potential issue with this one if not the permissioning ?


thanks

alexsunny

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Best Answer

  • chavalit-jintamalit
    chavalit-jintamalit admin
    Answer ✓

    Hi @alexsunny734

    The error message suggests that it is a permission issue.

    If the issue happens intermittently, I would suggest that you raise a ticket to Refinitiv Helpdesk.

    https://my.refinitiv.com

    Then ask the helpdesk to investigate and, if needed, escalate the ticket to Technical Support.

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