get_timeseries() call returns 404 error

loic.balland
loic.balland Newcomer
in Eikon Data APIs

Hello, when I try the get_timeseries() command in the python library, I get the following error:


ek.get_timeseries('AAPL.O', interval='hour')

2020-10-12 17:40:13,064 P[3600] [MainThread 16964] Error code 404 | Client Error: <HTML><HEAD>

<TITLE>Network Error</TITLE>

</HEAD>

<BODY>

<FONT face="Helvetica">

<big><strong></strong></big><BR>

</FONT>

<blockquote>

<TABLE border=0 cellPadding=1 width="80%">

<TR><TD>

<FONT face="Helvetica">

<big>Network Error (dns_unresolved_hostname)</big>

<BR>

<BR>

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">

Your requested host "localhost" could not be resolved by DNS.

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">


</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica" SIZE=2>

<BR>

For assistance, contact your network support team.

</FONT>

</TD></TR>

</TABLE>

</blockquote>

</FONT>

</BODY></HTML>


Traceback (most recent call last):

File "<stdin>", line 1, in <module>

File "C:\Users\QX6145\AppData\Roaming\Python\Python37\site-packages\eikon\time_series.py", line 182, in get_timeseries

ts_result = eikon.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)

File "C:\Users\QX6145\AppData\Roaming\Python\Python37\site-packages\eikon\json_requests.py", line 131, in send_json_request

_raise_for_status(response)

File "C:\Users\QX6145\AppData\Roaming\Python\Python37\site-packages\eikon\json_requests.py", line 270, in _raise_for_status

raise EikonError(response.status_code, error_msg)

eikon.eikonError.EikonError: Error code 404 | Client Error: <HTML><HEAD>

<TITLE>Network Error</TITLE>

</HEAD>

<BODY>

<FONT face="Helvetica">

<big><strong></strong></big><BR>

</FONT>

<blockquote>

<TABLE border=0 cellPadding=1 width="80%">

<TR><TD>

<FONT face="Helvetica">

<big>Network Error (dns_unresolved_hostname)</big>

<BR>

<BR>

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">

Your requested host "localhost" could not be resolved by DNS.

</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica">


</FONT>

</TD></TR>

<TR><TD>

<FONT face="Helvetica" SIZE=2>

<BR>

For assistance, contact your network support team.

</FONT>

</TD></TR>

</TABLE>

</blockquote>

</FONT>

</BODY></HTML>



Any idea why? thank you in advance.

Tagged:

Best Answer

  • pf
    pf LSEG
    Answer ✓

    Hi,

    Could you check if you have following dependency versions that cause issue in current version :

    • httpx 0.15.x or 0.16.x => need to downgrade to 0.14.3 (pip install httpx==0.14.3)
    • nest-asyncio 1.4.x => need to downgrade to 1.3.3 (pip install nest-asyncio==1.3.3)

    (it supposes that you have eikon 1.1.6.post3)

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