Error on handshake port 9060 : TimeoutException

@bjorn.carvalho Please see this thread to see if it can help. In particular please check httpx and nest-asyncio library versions and also then check with your IT Team that your firewall has permissioned the following:

(not sure which region you are in so I put all regions):

emea1.apps.cp.thomsonreuters.com 159.220.1.19
amers1.apps.cp.thomsonreuters.com 159.220.40.41
apac1.apps.cp.thomsonreuters.com 159.220.16.215

I have seen many issues where firewalls have been updated - so please do check that and confirm please. I hope this can help.

@bjorn.carvalho There could be many reasons for this happening - it may be best to open a support ticket for this but just before I do this - please could you try clearing the eikon cache and restarting the machine:

Launch Clear Cache from Windows menu >> Thomson Reuters >> Clear Cache

Please could you also update you eikon library to the latest 1.1.8 if you have not already done so:

pip install eikon==1.1.8

Try this and then rerun your code to see if it can return data.

a simple call will suffice:

df,err = ek.get_data('VOD.L',['TR.PriceClose'])
df

Try this and see if it helps. Otherwise I will open a ticket for you.

@bjorn.carvalho Thanks for your patience. We need to continue investigating this issue with Refinitiv Support. I raised case 9568978 on your behalf with Refinitiv Helpdesk. You will be contacted by the Helpdesk.