Eikon data API in Python: Backend error. Failed to deserialize backend response

yangyang1991sg
yangyang1991sg Newcomer
in Eikon Data APIs

Hi, I'm trying to scraping the ship fixture data using the code below

reuters_result=ek.get_data(str(imo),["TR.AssetLoadingDateFrom;TR.AssetLoadingDateTo;TR.AssetCharterer;TR.AssetFreight;TR.AssetFreightType;TR.AssetFlowTradeComments;TR.AssetTradeType;TR.AssetDischargeDate;TR.AssetFlowComments"],{"TOP":1000, "CH": "Fd", "RH": "IN"})

Errors occured for 'TR.AssetFlowComments' field:

Backend error. Failed to deserialize backend response. Expected valid JSON. Error: invalid character 'A' looking for beginning of value
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  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭
    Answer ✓

    @yangyang1991sg
    The best way to go about investigating this issue is to capture the HTTP request and response using say Fiddler and then report the issue to Refinitiv Helpdesk for investigation. I suggest you use Contact Us capability in your Eikon application to contact the Helpdesk. Make sure to include Fiddler capture when opening the case through Contact Us.

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