DSWS Datapoint limitation

Hi team,

On 22 Mar the client exceeded 10 million data points per month. So asked our product side to reset it. Then had removed DSWSAPIC from ZMUT001 accordingly. But the client is still seeing the below error message .

“HTTPConnectionPool(host='datastream.thomsonreuters.com', port=80): Max retries exceeded with url: /DswsClient/V1/DSService.svc/rest/Data?token=<token>&instrument=%40AAPL%28RI%29&datatypes=&datekind=TimeSeries&start=1980-01-01&end=2022-04-27&freq=D (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002224A2ED8B0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))”

Could anybody help this?

Regards,

Hiro