Hi @dereka, Olivier mentioned, please let us know this is working fine now? This is a common problem with Screening Online API pilot environment. When a wrong password is sent seven once it blocks the access and you cannot reset it using the user interface. Hence you will have to either contact our Tier 2 Support team - (GRC.WC.Admin@thomsonreuters.com), or if you have admin access to your group you could do it yourself as well. The password sometimes also get corrupted via development tools or network that you might be using. So please cross check you are sending correct passwords to the system. As once blocked all the subsequent requests will fail.
Let me know in case you have any queries.