I queried the following get_symbology:
...and received the response
EAT NaN 71000219
LB No best match available NaN
WSM No best match available NaN
Which is weird because all 3 of those should be proper RICs (I looked them up in the platform, plus am able to call get_data with them).
Most other tickers behave as expected, for instance:
CUSIP ISIN OAPermID RIC lipperID ticker
AEP 025537101 US0255371017 4295903333 AEP NaN AEP
AEO 02553E106 US02553E1064 4295912473 AEO 68143943 AEO
AEF 00301W105 US00301W1053 4295901107 AEF 40003306 AEF
Is there a reason why the function call doesn't seem to be finding data for these RICs?
Thanks very much.
You're not doing anything wrong. The issue is with the backend service underlying get_symbology method. I have created service case #07204564 on your behalf with Refinitiv Helpdesk. The Helpdesk will get in touch with you regarding the progress on the case.
As an alternative I may suggest using get_data method with fields TR.ISIN, TR.CUSIP etc instead of get_symbology method.