For a deeper look into our World Check One API, look into:

Overview |  Quickstart |  Documentation |  Downloads

question

Upvotes
Accepted
31 0 1 4

Worldcheckone API-:(500) Internal Server Error

Hi Team,


We have observed “The remote server returned an error: (500) Internal Server Error.” Error for total of 204 worldchek one API calls on our production server.

These call are basically “SEQ-screen-sync-organisation: Perform Synchronous Screening: Organisation i.e. “cases/screeningRequest”

  • All 187 worldcheckone API service call triggered between “2019-11-07 03:37:32.877” and “2019-11-07 05:16:25.980” are failed with error “500-Internal error”
  • All 17 worldcheckone API service calls triggered between “2019-11-08 06:50:20.353” and “2019-11-08 07:55:52.870” are failed with error “500-Internal error”


I.e. All the worldcheckone API calls between these time slots are failed with “500-Internal error” and After this time slot ,subsequent WC API requests are in success.


Can you please help us in this regards?


Thanks & Regards,

Vijay Shejawal

world-checkworldcheck-one-api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Upvotes
Accepted
4.2k 8 5 6

@vijay.shejawal

Thank you for reporting the issue.

I see that you have raised a support ticket for the same issue. As you are production client, your first point of contact should be support so I am closing this post.


You will receive response on your support ticket soon.


Thanks.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.