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Question by valter.gelmini · Feb 24, 2020 at 02:32 PM · world-checkqual-idqual-id-api

Document Verification response missing document verification data

if we send a Document Verification request we get a response without document verification data -

like the following one:

{

"TransactionID": "020b7737-7005-4793-b887-d3117d846c83",

"UploadedDt": "2020-02-24T14:31:12",

"CountryCode": "IT",

"ProductName": "Identity Verification",

"Record": {

"TransactionRecordID": "20e8a211-056b-3a9d-c4e9-4bfb45c7ee86",

"RecordStatus": "match",

"DatasourceResults": [

{

"DatasourceName": "Credit Agency",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "socialservice",

"Status": "missing"

},

{

"FieldName": "BuildingNumber",

"Status": "missing"

},

{

"FieldName": "StreetName",

"Status": "missing"

},

{

"FieldName": "PostalCode",

"Status": "missing"

},

{

"FieldName": "City",

"Status": "missing"

},

{

"FieldName": "StateProvinceCode",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentType",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentNumber",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentDayOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentMonthOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentYearOfIssue",

"Status": "missing"

},

{

"FieldName": "CityOfIssue",

"Status": "missing"

},

{

"FieldName": "ProvinceOfIssue",

"Status": "missing"

},

{

"FieldName": "Telephone",

"Status": "missing"

},

{

"FieldName": "MobileNumber",

"Status": "missing"

},

{

"FieldName": "FirstInitial",

"Status": "match"

}

],

"AppendedFields": [],

"Errors": [],

"FieldGroups": []

},

{

"DatasourceName": "Government",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "socialservice",

"Status": "missing"

},

{

"FieldName": "BuildingNumber",

"Status": "missing"

},

{

"FieldName": "StreetName",

"Status": "missing"

},

{

"FieldName": "PostalCode",

"Status": "missing"

},

{

"FieldName": "City",

"Status": "missing"

},

{

"FieldName": "StateProvinceCode",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentType",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentNumber",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentDayOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentMonthOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentYearOfIssue",

"Status": "missing"

},

{

"FieldName": "CityOfIssue",

"Status": "missing"

},

{

"FieldName": "ProvinceOfIssue",

"Status": "missing"

},

{

"FieldName": "Telephone",

"Status": "missing"

},

{

"FieldName": "MobileNumber",

"Status": "missing"

},

{

"FieldName": "FirstInitial",

"Status": "match"

}

],

"AppendedFields": [],

"Errors": [],

"FieldGroups": []

},

{

"DatasourceName": "Telephone Directory",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "socialservice",

"Status": "missing"

},

{

"FieldName": "Telephone",

"Status": "missing"

},

{

"FieldName": "MobileNumber",

"Status": "missing"

},

{

"FieldName": "BuildingNumber",

"Status": "missing"

},

{

"FieldName": "StreetName",

"Status": "missing"

},

{

"FieldName": "PostalCode",

"Status": "missing"

},

{

"FieldName": "City",

"Status": "missing"

},

{

"FieldName": "StateProvinceCode",

"Status": "missing"

},

{

"FieldName": "FirstInitial",

"Status": "match"

}

],

"AppendedFields": [],

"Errors": [],

"FieldGroups": []

},

{

"DatasourceName": "World-Check",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "MiddleName",

"Status": "missing"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "Gender",

"Status": "missing"

},

{

"FieldName": "Nationality",

"Status": "missing"

},

{

"FieldName": "CountryOfBirth",

"Status": "missing"

},

{

"FieldName": "CountryLocation",

"Status": "missing"

}

],

"AppendedFields": [

{

"FieldName": "WatchlistState",

"Data": "Clear"

}

],

"Errors": [],

"FieldGroups": []

}

],

"Errors": [],

"Rule": {

"RuleName": "Category 3 KYC v3",

"Note": "Match(FamilyAndGivenInitial, DOB) or Match(FamilyAndGivenInitial, FullAddress) or Match(FamilyAndGivenInitial, ID) MiddleName Ignored"

}

},

"Errors": []

}


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REFINITIV
Best Answer
Answer by Av84 · Mar 25, 2020 at 05:20 PM

Hi Valter,

I see these queries now. I know why. You are using the IDV credentials for an IDP query. Those two credentials are different but endpoint is the same. This is why you are getting this.


Kind Regards,

-- Av

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REFINITIV
Answer by pimchaya.wongrukun01 · Mar 17, 2020 at 02:39 AM

Hello @valter.gelmini

I received answer from the expect that you are using the wrong account and need set up with the correct access. This should be handled by: grc.wc.admin@refinitiv.com.

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