question

Upvotes
Accepted
1 3 4 3

Document Verification response missing document verification data

if we send a Document Verification request we get a response without document verification data -

like the following one:

{

"TransactionID": "020b7737-7005-4793-b887-d3117d846c83",

"UploadedDt": "2020-02-24T14:31:12",

"CountryCode": "IT",

"ProductName": "Identity Verification",

"Record": {

"TransactionRecordID": "20e8a211-056b-3a9d-c4e9-4bfb45c7ee86",

"RecordStatus": "match",

"DatasourceResults": [

{

"DatasourceName": "Credit Agency",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "socialservice",

"Status": "missing"

},

{

"FieldName": "BuildingNumber",

"Status": "missing"

},

{

"FieldName": "StreetName",

"Status": "missing"

},

{

"FieldName": "PostalCode",

"Status": "missing"

},

{

"FieldName": "City",

"Status": "missing"

},

{

"FieldName": "StateProvinceCode",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentType",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentNumber",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentDayOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentMonthOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentYearOfIssue",

"Status": "missing"

},

{

"FieldName": "CityOfIssue",

"Status": "missing"

},

{

"FieldName": "ProvinceOfIssue",

"Status": "missing"

},

{

"FieldName": "Telephone",

"Status": "missing"

},

{

"FieldName": "MobileNumber",

"Status": "missing"

},

{

"FieldName": "FirstInitial",

"Status": "match"

}

],

"AppendedFields": [],

"Errors": [],

"FieldGroups": []

},

{

"DatasourceName": "Government",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "socialservice",

"Status": "missing"

},

{

"FieldName": "BuildingNumber",

"Status": "missing"

},

{

"FieldName": "StreetName",

"Status": "missing"

},

{

"FieldName": "PostalCode",

"Status": "missing"

},

{

"FieldName": "City",

"Status": "missing"

},

{

"FieldName": "StateProvinceCode",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentType",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentNumber",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentDayOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentMonthOfIssue",

"Status": "missing"

},

{

"FieldName": "ItIdDocumentYearOfIssue",

"Status": "missing"

},

{

"FieldName": "CityOfIssue",

"Status": "missing"

},

{

"FieldName": "ProvinceOfIssue",

"Status": "missing"

},

{

"FieldName": "Telephone",

"Status": "missing"

},

{

"FieldName": "MobileNumber",

"Status": "missing"

},

{

"FieldName": "FirstInitial",

"Status": "match"

}

],

"AppendedFields": [],

"Errors": [],

"FieldGroups": []

},

{

"DatasourceName": "Telephone Directory",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "socialservice",

"Status": "missing"

},

{

"FieldName": "Telephone",

"Status": "missing"

},

{

"FieldName": "MobileNumber",

"Status": "missing"

},

{

"FieldName": "BuildingNumber",

"Status": "missing"

},

{

"FieldName": "StreetName",

"Status": "missing"

},

{

"FieldName": "PostalCode",

"Status": "missing"

},

{

"FieldName": "City",

"Status": "missing"

},

{

"FieldName": "StateProvinceCode",

"Status": "missing"

},

{

"FieldName": "FirstInitial",

"Status": "match"

}

],

"AppendedFields": [],

"Errors": [],

"FieldGroups": []

},

{

"DatasourceName": "World-Check",

"DatasourceFields": [

{

"FieldName": "FirstGivenName",

"Status": "match"

},

{

"FieldName": "FirstSurName",

"Status": "match"

},

{

"FieldName": "MiddleName",

"Status": "missing"

},

{

"FieldName": "DayOfBirth",

"Status": "match"

},

{

"FieldName": "MonthOfBirth",

"Status": "match"

},

{

"FieldName": "YearOfBirth",

"Status": "match"

},

{

"FieldName": "Gender",

"Status": "missing"

},

{

"FieldName": "Nationality",

"Status": "missing"

},

{

"FieldName": "CountryOfBirth",

"Status": "missing"

},

{

"FieldName": "CountryLocation",

"Status": "missing"

}

],

"AppendedFields": [

{

"FieldName": "WatchlistState",

"Data": "Clear"

}

],

"Errors": [],

"FieldGroups": []

}

],

"Errors": [],

"Rule": {

"RuleName": "Category 3 KYC v3",

"Note": "Match(FamilyAndGivenInitial, DOB) or Match(FamilyAndGivenInitial, FullAddress) or Match(FamilyAndGivenInitial, ID) MiddleName Ignored"

}

},

"Errors": []

}


world-checkqual-idqual-id-api
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Contacted refinitiv@trulioo.com to answer this question.

<AHS>

Waiting for the client feedback. Extend triage.

Hello @valter.gelmini

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

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Thanks,


AHS

Upvotes
Accepted
41 0 0 1

Hi Valter,

I see these queries now. I know why. You are using the IDV credentials for an IDP query. Those two credentials are different but endpoint is the same. This is why you are getting this.


Kind Regards,

-- Av

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Upvotes
9.6k 10 7 7

Hello @valter.gelmini

I received answer from the expect that you are using the wrong account and need set up with the correct access. This should be handled by: grc.wc.admin@refinitiv.com.

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