Error on handshake port 9000

From the main menu of Eikon application select Help - About Refinitiv Eikon.

Thank you for sharing the version numbers. As the next step we need to increase the logging level and collect a bunch of logs. Run Eikon Configuration Manager from Windows Start menu, select Logs tab and set Refinitiv Desktop trace level to "4 - Debug". Click Configure and restart Eikon. Then run the following code to reproduce the problem and output pyeikon log to pyeikon.log file.

import eikon as ek 
import logging 
logging.basicConfig(filename='pyeikon.log', level=1,                      
    format='%(asctime)s - %(name)s - %(levelname)s - %(message)s') 
ek.set_app_key('MY_APP_KEY')
ek.get_data('EUR=',['BID','ASK'])

Collect pyeikon.log file. Then collect SxS.<datetime>.<pid>.txt and APIProxy.<datetime>.<pid>.txt log files from Eikon logs folder (C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\Eikon.<datetime>.<pid>). Once you've collected the logs, you can put them in a zip file and attach it to your post. Don't forget to reverse logging settings after collecting the logs. You don't want Eikon and Python to keep outputting debug level logging.

It should be created in the same folder where the Jupyter notebook you're running is saved.

No, this is not due to an error. You could try searching for pyeikon.log file. Or instead of relying on the default location you could provide explicit path to where the file will be created:

logging.basicConfig(level=1,
    filename='C:\Temp\pyeikon.log',
    format='%(asctime)s - %(name)s - %(levelname)s - %(message)s')

I personally do indeed speak Russian. But on a public forum we prefer all posts to be in English, since the audiences for this forum are from all over the world.

You can use Contact Us capability in your Eikon application (from the main Eikon menu select Help - Contact Us) or visit MyRefinitiv.