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Identifier AAPL Not found

Hello. We really need your help!

We are trying to switch from the old SOAP API to the new REST API. But we encounter several problems. Here is one of them:

We cannot receive information for the AAPL ticket, although with an identical request for the IBM ticket, we get an adequate answer.

Request #1 [IBM]:

{"ExtractionRequest":{"@odata.type":"#ThomsonReuters.Dss.Api.Extractions.ExtractionRequests.TermsAndConditionsExtractionRequest","ContentFieldNames":["Parent Long Name","Ticker","CUSIP","ISIN","Currency Code"],"IdentifierList":{"@odata.type":"#ThomsonReuters.Dss.Api.Extractions.ExtractionRequests.InstrumentIdentifierList","InstrumentIdentifiers":[{"Identifier":"IBM","IdentifierType":"Ric"}]},"Condition":null}}

Response #1 [IBM]:

[{"IdentifierType":"Ric","Identifier":"IBM","Parent Long Name":null,"Ticker":"IBM","CUSIP":null,"ISIN":null,"Currency Code":"USD"}]

Request #2 [AAPL]:

{"ExtractionRequest":{"@odata.type":"#ThomsonReuters.Dss.Api.Extractions.ExtractionRequests.TermsAndConditionsExtractionRequest","ContentFieldNames":["Parent Long Name","Ticker","CUSIP","ISIN","Currency Code"],"IdentifierList":{"@odata.type":"#ThomsonReuters.Dss.Api.Extractions.ExtractionRequests.InstrumentIdentifierList","InstrumentIdentifiers":[{"Identifier":"AAPL","IdentifierType":"Ric"}]},"Condition":null}}

Response #2 [AAPL]:

[{"IdentifierType":"Ric","Identifier":"AAPL","Error":"Not found"}]

In the old SOAP API, we received the values of these fields without problems. No hints were found in the documentation. Tell me what is our mistake?

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1 Answer

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Hello @akhmed.turabov,

The identifier you are supplying into request as parameter is a Refinitiv RIC, rather then an exchange ticker. Sometimes it's the same symbol, and sometimes it is not. "IBM" is a valid RIC, it's listed on NYSE and just like other similar equities listed on NYSE, the RIC is valid without exchange specification, both "IBM.N", "IBM", "T","T.N", where ".N" means NYSE exchange.

AAPL and MSFT are not valid NASDAQ RICs. Which is why it is not found. Try "AAPL.O" or "MSFT.O". as Identifier of type RIC.

Optionally, use RIC Search Tool to look up valid RICs.

For an authoritative answer on Refinitiv content, when you need one as a customer, this developers forum is not the best way to proceed, rather, refer to Refinitiv Helpdesk Online -> Content to get help from Refinitiv content experts, while to this forum for general questions and discussions centered around Refinitiv APIs. Although he two are often related, and it may not always be straightforward, so when it is not, we are glad to help direct the question, so it may get the right answer.

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