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Backend error. 500 Internal Server Error

hello,

I have the following issue all codes worked find before:

Still Working:

import eikon as ek

ek.set_app_key('xxxx')

ek_start = '2011-01-01'

ek_end = '2021-01-01'

symb = '1067651MSHT'

ek.get_timeseries(symb, start_date = ek_start , end_date = ek_end)


Not working:

import eikon as ek

ek.set_app_key('xxxx')

ek_start = '2011-01-01'

ek_end = '2021-01-01'

symb = '1067651MSPD'

ek.get_timeseries(symb, start_date = ek_start , end_date = ek_end)

Backend error. 500 Internal Server Error 2021-02-24 21:53:07,025 P[22304] 
HTTP request failed: EikonError-Backend error. 500 Internal Server Error


I already checked similar issue on the forum but none of them worked,

Seems to crash randomly on a RIC,

Do you have internal issue ?

Best

Antoine

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1 Answer

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There are numerous reasons why an HTTP request may occasionally fail. If this happens randomly and infrequently, a simple workaround is to catch the error and re-request the data. If this happens frequently or if you're able to consistently reproduce the problem, I suggest opening a support case with Refinitiv Helpdesk. Refinitiv Support can be reached by calling the Helpdesk number in your country, using Contact Us capability in Eikon application or by visiting MyRefinitiv.

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