question

Upvotes
Accepted
Dadai avatar image
1 ●0 ●1 ●1

Missing minutes bar volume data in Hong Kong Index

I keep tracking minutes bar volume data for the Hong Kong exchange index. However, I found since 28/July, there are a lot of bars that have no volume information. This is not only limited to HSI index but apply to all index of HK exchanges. Can you fix it?

hsi-2021-08-04-11-47-50.gif

tick-history-rest-apivolume
hsi-2021-08-04-11-47-50.gif (116.4 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

wasin.w avatar image   wasin.w

Hello @Dadai

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

raksina.samasiri avatar image   raksina.samasiri

<AHS>

case Number: 10274959 is still in progress, extend triage for another 7 days

raksina.samasiri avatar image   raksina.samasiri

<AHS>

case Number: 10274959 is still in progress, extend triage for another 7 days
speaking of which, I've followed up with ticket owner, will post an update here if there's any

zoya faberov avatar image   zoya faberov
Extending triage - case remains in porgress
wasin.w avatar image   wasin.w

<AHS>

Case Number: 10274959 is still in progress, extend triage.

4 Answers

· Write an Answer
Upvotes
Accepted
Jirapongse avatar image
78.8k ●250 ●52 ●74

@Dadai

The case has been closed with the following answer.

It relates to a change in Data Display behavior of HSI Index Instrument, as mentioned in this DN115650.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
Jirapongse avatar image
78.8k ●250 ●52 ●74

@Dadai

I can replicate the problem.

1628145403754.png

The problem happens with the Eikon Chart application. Please directly contact the Eikon support team via MyRefinitiv to verify the problem.


1628145403754.png (63.9 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
Dadai avatar image
1 ●0 ●1 ●1

Hi,

I had contact MyRefinitiv support, but nothing happens.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
wasin.w avatar image
24.6k ●54 ●17 ●14

Hello @Dadai

Did you receive an email or a case number back? You can submit a ticket to the Eikon support team directly via https://my.refinitiv.com/content/mytr/en/productsupport.html website by choosing "Refinitiv Eikon" Product.

submit-ticket-eikon.png


submit-ticket-eikon.png (17.3 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.