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Question by Vini · Jan 17 at 07:12 AM · eikonmessenger

How can I view historical alerts in Eikon Messenger?

Hi, my alerts in Eikon messenger seem to be disappearing once I have read them. Is there a way to keep and view historical alerts?

I am unable to retrieve older alerts in Messenger (see attached).


Thanks. Vini2022-01-14-1.png

2022-01-14-1.png (248.0 KiB)

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Answer by Shadab Hussain · Jan 18 at 11:20 AM

Hi @Vini ,

By design the chat room history is stored up to 90 days and way past that it gets automatically deleted. If the objective is to view past alerts/notification coming from the "Alerts app" the I would advise to view it directly on the Alerts app itself by going to the "View History" tab.

To view this click the "Bell"(Alerts) icon > Manage Alerts > View History

Everything is stored there(all triggered alerts). You even have the option to filter the alerts.

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Vini · Jan 24 at 02:38 AM 0
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Thanks @Shadab Hussain. So as I understand, there is no way of looking at alerts history in messenger? Objective was to keep it in messenger for our customers who are using our app hosted on Eikon.
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Shadab Hussain ♦♦ Vini · Jan 25 at 10:14 AM 0
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Hi @Vini,

Sorry, yes you can't check history beyond 90 days, for more information please contact the Eikon support team directly via MyRefiniv and ask for the help.

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Vini Shadab Hussain ♦♦ · Jan 26 at 03:08 AM 0
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Thanks @Shadab Hussain. Actually the issue is I don't see history at all in messenger for alerts. They disappear once read and then unable to retrieve them. Will write to MyRefinitiv for further help. Thanks much!

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