Hi, my alerts in Eikon messenger seem to be disappearing once I have read them. Is there a way to keep and view historical alerts?
I am unable to retrieve older alerts in Messenger (see attached).
Thanks. Vini
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Hi @Vini ,
By design the chat room history is stored up to 90 days and way past that it gets automatically deleted. If the objective is to view past alerts/notification coming from the "Alerts app" the I would advise to view it directly on the Alerts app itself by going to the "View History" tab.
To view this click the "Bell"(Alerts) icon > Manage Alerts > View History
Everything is stored there(all triggered alerts). You even have the option to filter the alerts.
Thanks
@Shadab Hussain. So as I understand, there is no way of looking at alerts history in messenger? Objective was to keep it in messenger for our customers who are using our app hosted on Eikon.
Hi @Vini,
Sorry, yes you can't check history beyond 90 days, for more information please contact the Eikon support team directly via MyRefiniv and ask for the help.
Thanks
@Shadab Hussain. Actually the issue is I don't see history at all in messenger for alerts. They disappear once read and then unable to retrieve them. Will write to MyRefinitiv for further help. Thanks much!
