How can I view historical alerts in Eikon Messenger?

Hi, my alerts in Eikon messenger seem to be disappearing once I have read them. Is there a way to keep and view historical alerts?

I am unable to retrieve older alerts in Messenger (see attached).

Thanks. Vini

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Accepted answers

Shadab Hussain

Hi @Vini ,

By design the chat room history is stored up to 90 days and way past that it gets automatically deleted. If the objective is to view past alerts/notification coming from the "Alerts app" the I would advise to view it directly on the Alerts app itself by going to the "View History" tab.

To view this click the "Bell"(Alerts) icon > Manage Alerts > View History

Everything is stored there(all triggered alerts). You even have the option to filter the alerts.

All comments

Shadab Hussain

Hi @Vini ,

To view this click the "Bell"(Alerts) icon > Manage Alerts > View History

Everything is stored there(all triggered alerts). You even have the option to filter the alerts.

Vini

Thanks @Shadab Hussain. So as I understand, there is no way of looking at alerts history in messenger? Objective was to keep it in messenger for our customers who are using our app hosted on Eikon.

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