How can I view historical alerts in Eikon Messenger?

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Vini
Vini Explorer
in App Studio

Hi, my alerts in Eikon messenger seem to be disappearing once I have read them. Is there a way to keep and view historical alerts?

I am unable to retrieve older alerts in Messenger (see attached).


Thanks. Vini2022-01-14-1.png

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Best Answer

  • Shadab Hussain
    Shadab Hussain LSEG
    Answer ✓

    Hi @Vini ,

    By design the chat room history is stored up to 90 days and way past that it gets automatically deleted. If the objective is to view past alerts/notification coming from the "Alerts app" the I would advise to view it directly on the Alerts app itself by going to the "View History" tab.

    To view this click the "Bell"(Alerts) icon > Manage Alerts > View History

    Everything is stored there(all triggered alerts). You even have the option to filter the alerts.

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