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marilive612 avatar image
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Shown up EikonError: Error code 401 | Eikon Proxy not running or cannot be reached. Please read the documentation on troubleshooting

Hi,

I'm trying access the stock info, but error message is shown up.

I wonder If it right to write my email address in App Display Name for getting App Key.

From the beginning part, there's error.!!

My code is as below

import eikon as ek

eikon.set_app_key('***********')

[MainThread 20028] Error: no proxy address identified.
[MainThread 20028] Port number was not identified, cannot send any request

eikon.get_news_headlines()

eikon.get_news_story()

eikon.get_timeseries()

eikon.get_data()

 [MainThread 20028] Eikon Proxy not running or cannot be reached. Please read the documentation on troubleshooting

data = ek.get_timeseries('AAPL.O', fields='*',start_date='2018-10-18 16:00:00',end_date='2018-10-18 17:00:00',interval='tick')

Error code 401 | Eikon Proxy not running or cannot be reached. Please read the documentation on troubleshooting
error-401
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zoya faberov avatar image   zoya faberov

Hello @marilive612 ,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

1 Answer

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zoya faberov avatar image
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Hello @marilive612 ,

Double-check that you are running your python code on the same physical machine where your Eikon/Workspace is running. Eikon proxy is part of your desktop.

See Eikon Data API Quick Start guide for Windows on how to create your valid API Key.

If the issue persists, review article Eikon Data API(Python) Troubleshooting | Refinitiv for the steps to troubleshoot.

Hope that this information is of help

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