question

mr.098890 avatar image
1 0 0 0

Force logout

I get forced log out after about 8 minutes 30 seconds everytime I log in... The message I get is:
"You have been signed out of this sessions. Do you want to sign in again?"

Is there a way to keep the session connected, it is a bit annoying to get forced log out every 8 minutes.

workspace
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Gurpreet avatar image
14.7k 39 12 18

Hi @mr.098890,

Forced logout from where? Are you using streaming connection to get market prices. Are you using Refinitiv Data Platform REST API or RD Libraries?

Thanks.

10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.