For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
21 0 1 1

Codebook Python Kernel 3.0 not connecting

screenshot-2022-06-06-at-111953.pngDear All,

since about Wednesday last week, my refinitiv-hosted Python environment (Codebook) does not connect to the Python Kernel 3.0 anymore. I have tried connecting to the legacy kernel instead, which also does not work. I also raised a couple of tickets, but so far to no avail. Can anyone give me any recommendation please?


Thanks,

Dom

codebookkernel
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

Upvotes
Accepted
21 0 1 1

Hi All

update: I got the error due to an IP issue (I am currently in Switzerland and not the UK). So when connecting to Refinitiv, select the location you are at (as opposed to what is stated in the instructions) or use a VPN to avoid this issue going forward.

Cheers

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.