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zia avatar image
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Unable to login - Access Denied


I'm getting below error when trying to access api playground:

1663323439579.png

I have created App Key from "https://emea1.apps.cp.thomsonreuters.com/apps/AppkeyGenerator"

And trying to access the api through python environment

1663323520583.png


python system version:

'3.9.13 (main, Aug 25 2022, 18:29:29) \n[Clang 12.0.0 ]'

rdp version

1.0.0a19


Let me know how can i resolve the issue.


refinitiv-dataplatform-eikonrefinitiv-dataplatform-libraries
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raksina.samasiri avatar image
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hi @zia,

I'm sorry about the issue you're facing, this error represents that you don't have permission to access RDP. Hence, I'm the helpdesk via MyRefinitiv on your behalf as case number 11597986. You will be contacted by the support team regarding this issue soon.

Please let me know in case there are any further questions

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