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denis.gomes avatar image
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LPC is not connection to RTO, Gateway down message

cant connect LPC , saying gateway down ,tried other regions like west , same issue ,

it was connecting all the time before BUT noticed today its not connectiong.


localhost.localdomain.1.lpc: Warning: Sun Oct 02 10:02:53.577389 2022>

secureChannel.16 The Refinitiv Real-Time Legacy Protocol Converter process has intercepted a login response failure to the client from host ap-southeast-1-aws-1-med.optimized-pricing-api.refinitiv.net on socket 15. Reason from source:DACS Gateway connection is down

<END>

<localhost.localdomain.1.lpc: Error: Sun Oct 02 10:02:53.577448 2022>

Login failure for RWF user "cnbc01" at host 192.168.56.1. Text:DACS Gateway connection is down

<END>


Denis

lpc
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Jirapongse avatar image
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@denis.gomes

Sorry about the issue that you are facing.

I checked and found there were Refinitiv Real-Time Optimized - Login Disruptions on 02-Oct-2022, as shown below.

Refinitiv Real-Time Optimized is currently subject to login disruptions for some customers globally. Customers are being prompted errors such as: 'Login Request Rejected' and 'DACS Connection Down'.

The problem has been resolved on 02-Oct-2022 at 15:29 GMT.

You can contact the Refinitiv Real-Time - Optimized support team directly via MyRefinitiv to confirm this incident.

I hope that this information is of help

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