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denis.gomes avatar image
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LPC is not connection to RTO, Gateway down message

cant connect LPC , saying gateway down ,tried other regions like west , same issue ,

it was connecting all the time before BUT noticed today its not connectiong.


localhost.localdomain.1.lpc: Warning: Sun Oct 02 10:02:53.577389 2022>

secureChannel.16 The Refinitiv Real-Time Legacy Protocol Converter process has intercepted a login response failure to the client from host ap-southeast-1-aws-1-med.optimized-pricing-api.refinitiv.net on socket 15. Reason from source:DACS Gateway connection is down

<END>

<localhost.localdomain.1.lpc: Error: Sun Oct 02 10:02:53.577448 2022>

Login failure for RWF user "cnbc01" at host 192.168.56.1. Text:DACS Gateway connection is down

<END>


Denis

lpc
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aramyan.h avatar image   aramyan.h

Hi @denis.gomes ,

Thank you for your participation in the forum.

Is the response below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

zoya faberov avatar image   zoya faberov

Hello @denis.gomes ,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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Jirapongse avatar image
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@denis.gomes

Sorry about the issue that you are facing.

I checked and found there were Refinitiv Real-Time Optimized - Login Disruptions on 02-Oct-2022, as shown below.

Refinitiv Real-Time Optimized is currently subject to login disruptions for some customers globally. Customers are being prompted errors such as: 'Login Request Rejected' and 'DACS Connection Down'.

The problem has been resolved on 02-Oct-2022 at 15:29 GMT.

You can contact the Refinitiv Real-Time - Optimized support team directly via MyRefinitiv to confirm this incident.

I hope that this information is of help

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