Hi, whilst performing some ongoing testing (on our end) our pilot account appears to have been lo...

dereka

Hi, whilst performing some ongoing testing (on our end) our pilot account appears to have been locked. Please could someone unlock the account for us?

Shweta Lal

Hi @dereka, Olivier mentioned, please let us know this is working fine now? This is a common problem with Screening Online API pilot environment. When a wrong password is sent seven once it blocks the access and you cannot reset it using the user interface. Hence you will have to either contact our Tier 2 Support team - (GRC.WC.Admin@thomsonreuters.com), or if you have admin access to your group you could do it yourself as well. The password sometimes also get corrupted via development tools or network that you might be using. So please cross check you are sending correct passwords to the system. As once blocked all the subsequent requests will fail.

Let me know in case you have any queries.

Olivier DAVANT

Hi @dereka,

The support team told me your problem has been investigated and solved. Does it work better now?

dereka

Hi all, I have checked this and can confirm that it is now working as expected. Thanks for your swift responses.